Happy Dots has a strict cancellation and ‘no show’ Policy. Your appointment time is a contract for exclusive use of the therapist’s time. Late cancellation and ‘no show’ fees are enforced to help cover the time your therapist has dedicated for your child’s appointment and session preparation.
PLEASE NOTE: NDIS cancellations with less than 48 hours’ notice or ‘no show’ will be billed at the rate of 100% of the session fee of $193.99 as stipulated by NDIS guidelines.
To avoid paying a cancellation fee you will need to advise us as soon as possible to cancel or reschedule your child’s session appointment. You can contact us on Ph. 4959 8920 or email us at admin@happydots.com.au
A cancellation fee will be charged when your appointment is:
Cancelled less than 48hours prior to your scheduled appointment session
via email, phone or SMS or
You miss your appointment without notifying Happy Dots.
The occurrence of issuing 2 consecutive of late cancellation fees will result in the discontinuation of your therapy. The occurrence of 3 consecutive cancelling/rescheduling appointments will result in you losing your preferred allocated timeslot. Happy Dots reserves the right to cancel or reschedule an appointment if there are reasons for concern related to the therapist or child. Happy Dots bears no responsibility for any costs or loss of income that may be incurred. Happy Dots makes every effort to deliver scheduled appointments and provide you the earliest possible notice to any changes to your appointments.
"Disclaimer": Please note that any updates to the NDIS guidelines may override the conditions set out in this service agreement. This may include changes to NDIS pricing, travel requirements and/or cancellation fees, etc.
Please direct all enquiries to our administration team via email or phone.